At Myboots, your satisfaction is our top priority. If you’re not entirely happy with your purchase, or if something went wrong with your order, we’re here to make it right. Below is our comprehensive return and refund policy, detailing the steps you need to follow for each specific situation.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be unworn, undamaged, and in their original packaging.

• Returns must be initiated within 30 days of the delivery date.

• Certain items (e.g., clearance or final sale items) may not be eligible for returns. Please check the product listing for details.

2. How to Request a Return or Refund

To initiate a return or request a refund, follow these steps:

• Contact our support team at support@myboots.store with your order number and reason for the return/refund.

• Our team will review your request and provide you with a return shipping label or further instructions based on the case.

• Once your return is approved, pack the item securely and use the provided return label to ship it back to us.

3. Return & Refund Process by Scenario

a. Defective or Damaged Items

If you receive a product that is faulty, damaged, or doesn’t meet the quality expectations, please contact us immediately at support@myboots.store with:

• A description of the issue

• Clear photos of the defect/damage

Refund/Return Process:

• We will provide a prepaid return label.

• Once the item is returned, you can choose between a full refund or a replacement.

b. Wrong Item or Incorrect Size

If you receive the wrong product or incorrect size from what you ordered, we sincerely apologize for the mix-up. Please notify us at support@myboots.store and provide

• Your order number

• Photos of the wrong item received

Refund/Return Process:

• We will arrange for the incorrect item to be returned at no cost to you and ensure the correct item is shipped.

• You can opt for a replacement or a full refund, depending on availability.

c. Undelivered Items (Lost in Transit)

If your order has not arrived within the expected delivery window, please get in touch with us at support@myboots.store. We will investigate the shipping status with the carrier.

Refund/Return Process:

• If the package is confirmed lost, we will issue a full refund or send a replacement based on your preference.

d. Canceled Orders

If you wish to cancel your order after placing it, contact us immediately at support@myboots.store. If the order hasn’t been shipped yet, we can cancel it and issue a full refund.

Refund/Return Process:

• Orders canceled before shipment will be fully refunded within 3-5 business days.

• If the order has already shipped, please follow the return process outlined above once the package arrives.

e. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

• Check your bank account or payment method for the refund.

• Contact your credit card company or bank, as it may take some time before the refund is officially posted.

• If you still have not received your refund, contact us at support@myboots.store, and we will assist you further.

4. Return Shipping Costs

• For defective, damaged, or wrong items: Return shipping is free.

• For all other returns, customers are responsible for return shipping costs. The cost of return shipping will be deducted from your refund unless the return is due to a Myboots error (e.g., wrong item shipped).

5. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Items marked as final sale or clearance.

• Gift cards.

6. Processing Times

• Refunds are typically processed within 5-7 business days after we receive the returned item.

• It may take an additional 3-5 business days for your bank or card provider to post the refund to your account.

7. Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate the process by contacting us at support@myboots.store. We’ll guide you through the return and provide instructions for the exchange.

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We aim to ensure that every step of your shopping experience with Myboots is smooth and stress-free. If you have any further questions or need assistance, don’t hesitate to reach out to us at support@myboots.store. We're here to help!